Health services confront rising patient complaints

Hospitals crossed the state are revising services aft a surge successful complaints to Health Service Users’ Rights Protection Offices, their yearly study shows. A Thessaloniki infirmary accrued outpatient appointments, while others changed discharge procedures and expanded staffing astatine telephone centers.

In 2024, offices logged 2,390 written complaints, 6,097 verbal complaints and much than 17,800 different requests. Nearly fractional progressive patient-staff interactions, with 20.4% tied to scheduling problems and 9.2% citing rudeness oregon mediocre communication. Administrative delays made up 41.5% of complaints, while objective issues comprised 13.4%.

Most cases were handled internally, though some were referred for investigation. The study highlighted understaffing, deficiency of visibility, constricted accessibility and inadequate facilities. Offices called for much staff, training, amended signage, and stronger collaboration with infirmary departments to amended responsiveness and guarantee confidentiality.